The official Eagle Loan Company customer service number, when to call, what to have ready, and what to do if you suspect a scam.
Monday – Friday · 8:30 AM – 5:30 PM local time
Call to begin your Eagle Loan application by phone. You'll still need to visit a branch in person to close, but the phone call starts the process and gets you routed to your nearest location.
Ask what loan amounts you may qualify for, what collateral is required for your situation, and what documents to bring. Branch staff can give you a general sense of eligibility before you apply.
Enter your ZIP code when prompted to be connected to the nearest Eagle Loan branch with its address and hours. Branches operate in Indiana, Kentucky, and Ohio only.
You can make Eagle Loan monthly payments over the phone. Have your account number and bank debit card ready. Branch staff can also set up automatic monthly payments during this call.
Call to check your remaining loan balance, next payment due date, or to get a payoff quote. You can also visit account.eagle.com for 24/7 account access.
If you're struggling to make payments, call your branch directly before missing a due date. Eagle Loan may have options for borrowers experiencing temporary financial difficulty.
Having the right information ready before calling saves time. Whether you're applying, checking a balance, or making a payment, prepare the following:
| Method | Best for | Available |
|---|---|---|
| 1-800-900-2130 | Applications, payments, questions | Mon–Fri business hours |
| account.eagle.com | Balance, history, AutoPay | 24/7 |
| Branch visit | Closings (required), documents | Mon–Fri 8:30AM–5:30PM |
| eagle.com | Start application, find branch | 24/7 |
Most routine questions can be resolved in a single call without a branch visit. Branch staff are trained to handle questions about rates, eligibility, documents, and payment options over the phone. For anything that requires a signature or document verification, a branch visit will be necessary.
Peak call times are typically Monday mornings and the days before and after major holidays. If you find lines busy, try calling mid-morning on a Tuesday, Wednesday, or Thursday for shorter wait times. The automated system routes you by ZIP code, so have yours ready when you call.